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Peloton Rental Terms

Last updated: 22 May 2024

This agreement (this “Agreement”) sets out the terms under which you agree to the hire of a Peloton Bike+ (the “Equipment”), and access to Peloton online classes and content under a Peloton Rental Membership (as defined below), from Peloton Interactive UK Limited (registered company number: 1174745, registered address: 1 Langley Street, London WC2H 9JG; telephone number +44 808 169 6469; email support@onepeloton.co.uk (VAT number: GB 296342084)) (“Peloton” or “we” or “us” or “our”).

1. Eligibility
 1.1. To enter into this Agreement, you:
  1.1.1. must be at least 18 years old;
  1.1.2. are required to pass a credit check and ID verification check; and
  1.1.3. must not currently have an active Peloton All-Access Membership subscription, or have been an All-Access Member in the past 12 months (or currently be participating in a Peloton Bike+ home trial).
 1.2. Peloton Rental is only available in Peloton’s standard delivery areas in the United Kingdom. Details of whether your delivery address falls within our delivery area are provided at checkout before you place your order.

2. Hire of Equipment
 2.1. You agree to the hire of the Equipment solely for your personal, home use and not for any commercial or business purpose or the use or benefit of any third party that is not a member of your household.
 2.2. This Agreement is not a purchase agreement. You are not buying the Equipment and you do not own the Equipment. Therefore, you may not alter, damage, encumber, sublease, sell or otherwise transfer the Equipment to any third party. You agree to look after the Equipment and not allow anyone else to take possession of it or to encumber it.
 2.3. If you or we terminate this Agreement, you must return the Equipment to Peloton in accordance with the terms of this Agreement unless you enter into an agreement to purchase the Equipment from Peloton.
 2.4. This Agreement does not give you any right, or impose any obligation on you, to purchase the Equipment but if you wish to purchase it when this Agreement is terminated, please contact Member Support via phone at +44 808 169 6469 or email at support@onepeloton.co.uk.
 2.5. This Agreement applies to the specific piece of Equipment that is delivered to you.

3. Peloton All-Access Membership
 3.1. The hire of the Equipment is bundled together with a content subscription which provides you with access to Peloton online classes and content on the Equipment (“Peloton All-Access Membership”).
 3.2. Your enrollment in a Peloton All-Access Membership will be governed by the Peloton Membership Terms, which can be located at https://www.onepeloton.com/membership-terms.
 3.3. The Equipment hire is only available when taken with a Peloton All-Access Membership (together, “Peloton Rental Membership”).

4. Payment
 4.1. You agree to pay the monthly Equipment Hire Fee and the monthly Peloton All-Access Membership Fee (together, the “Peloton Rental Membership Fee”) of £99 per month until this Agreement is terminated in accordance with Section 7.
 4.2. The one-time Joining Fee is payable when placing your Peloton Rental order. This covers delivery, installation and set-up of the Equipment. The Joining Fee is refundable only if you exercise your right to cancel this Agreement (see Section 6).
 4.3. The first Peloton Rental Membership Fee will be charged to your payment method on file on the earlier of:
  4.3.1. the date of activation of the Equipment after it is delivered to the address provided by you; or
  4.3.2. the date that is seven (7) days after delivery of the Equipment (when the Equipment will activate automatically), and on a monthly basis thereafter, until the Agreement is terminated by you or Peloton in accordance with Section 7. Your Peloton Rental Membership Fee is refundable if you exercise your right to cancel this Agreement (see Section 6).
 4.4. You can update your payment method at any time by going to your Account Settings at www.onepeloton.co.uk/mymembership. These changes will take effect at the end of your current monthly billing cycle.
 4.5. All payment amounts are inclusive of VAT and will change if and to the extent that there is any change in the applicable VAT.

5. Delivery and installation
 5.1. You are responsible for providing suitable access to us (or our third party contractor(s)) to enable the delivery and installation of the Equipment at the delivery address provided by you.
 5.2. If you do not provide us (or our third party contractor(s)) with suitable access to the delivery address, and/or the area in which you intend to place the Equipment does not meet the safety requirements as stipulated in the Equipment user manual, we shall be entitled to not proceed with the delivery and installation, and to terminate this Agreement. The Joining Fee will not be refundable if the Agreement is terminated for that reason. The Peloton Rental Membership Fee will not be charged to you.

6. Your right to cancel
 6.1. You have the right to cancel this Agreement within 14 days without giving any reason. The cancellation period will end at the end of 14 days after the day when the Agreement is made.
 6.2. To exercise the right to cancel you must make a clear statement to us of your decision to cancel the Agreement. You can do this by calling us at +44 808 169 6469 or by sending an email to support@onepeloton.co.uk. If you wish, you can use the cancellation form in the Schedule to this Agreement, but you do not have to use the cancellation form.
 6.3. To meet the cancellation deadline, it is sufficient for you to send your communication about exercising the right to cancel before the end of the cancellation period.
 6.4. If you cancel the Agreement, we will refund all payments received from you. We will make the refund without undue delay and no later than:
  6.4.1. 14 days after the day we receive the Equipment back from you; or
  6.4.2. if the Equipment has not been delivered, 14 days after the day we are informed about your decision to cancel the Agreement.
 6.5. We will make the refund using the same means of payment as you used to pay us unless you have expressly agreed otherwise.
 6.6. If you cancel the Agreement after the Equipment has been delivered, we will contact you to arrange the collection of the Equipment and you must arrange for its return with us without undue delay. The deadline is met if you hand the Equipment over to us before the end of that 14-day period.

7. Terminating this Agreement
 7.1. You may terminate this Agreement at any time by reaching out to Member Support via phone at +44 808 169 6469 or email at support@onepeloton.co.uk (“Notice of Termination”). Notice of Termination is effective only upon receipt by Peloton (“Notice Date”) and completion of your other obligations under the terms of this Agreement. Notice by any other manner shall be ineffective and will not terminate your obligations under this Agreement.
 7.2. If you terminate this Agreement, you:
  7.2.1. will lose access to Peloton content on the Equipment at the end of the monthly period in which you cancelled; and
  7.2.2. must schedule a return of the Equipment to us in good condition, subject only to reasonable wear and tear, within 30 days of the Notice Date (unless you enter into an agreement with us at that time to purchase the Equipment).
 7.3. Failure to return the Equipment to us in good condition for any reason other than the sole fault of Peloton will constitute an Event of Default (see Section 8).
 7.4. We may choose to terminate this Agreement and demand the return of the Equipment at any time if there is an Event of Default. We will not terminate this Agreement until:
  7.4.1. we have served a default notice on you under section 87 of the Consumer Credit Act 1974; and
  7.4.2. the time permitted in that notice for:
   7.4.2.1. the Event of Default to be remedied, where it is capable of remedy; or
   7.4.2.2. you to pay the compensation we require for the Event of Default, where it is not capable of remedy,

   has expired without you remedying the Event of Default or paying such compensation, as applicable.

If we demand the return of the Equipment, you must schedule a return of the Equipment with us, in good condition, subject only to reasonable wear and tear, within 30 days of our demand. Once we receive your returned Equipment, this Agreement will terminate.

8. Default
 8.1. You will be in default (an “Event of Default”) if:
  8.1. you fail to make any payment when due and do not rectify this within ten (10) days of your monthly billing date; or
  8.2. after providing Peloton with a Notice of Termination, you fail to return the Equipment to us in good condition for any reason other than the sole fault of Peloton, within 30 days of the Notice Date (unless you have purchased the Equipment); or
  8.3. you made a false statement in connection with your application to hire the Equipment, or deliberately provided incomplete or incorrect information and, in either such case, that resulted in you being approved to hire the Equipment; or
  8.4. you are in serious breach of any provision of this Agreement or the Peloton Membership Terms.
 8.2. If an Event of Default occurs, Peloton may disable the Equipment remotely, including your access to any content and any data stored on the Equipment, as permitted by law, until you cure the Event of Default. We will not disable the Equipment until we have served a default notice on you in accordance with Sections 7.4.1 and 7.4.2. You understand that the Equipment may include, and we may utilize, a software application or other technological solutions to locate the Equipment in the Event of Default as permitted by law.
 8.3. Any disabled Equipment will remain disabled until you cure the Event of Default by:
  8.3.1. scheduling a return of the Equipment to us in good condition, subject solely to reasonable wear and tear; and
  8.3.2. paying any payments that have become due and remain unpaid, and any other amounts that may be due under this Agreement.
 8.4. If you do not return the Equipment to us or you return the Equipment with damage beyond reasonable wear and tear, we will require you to pay, in addition to any other charges due or remedies available to us under this Agreement, the reasonable cost of repairing the Equipment or, if it is beyond economic repair or is not returned, the value which the Equipment would have had, were it not for the damage or non-return. We may require you to pay the expenses we incur for taking any of the above actions, including expenses associated with disabling the Equipment, collections, legal costs and reasonable legal fees; and may pursue any other remedy allowed by law.
 8.5. You agree that by providing us your credit or debit card information at any time during the hire of the Equipment, you authorise us to charge your card for all amounts owed if you default under this Agreement and fail to cure the default. If you provide us with credit or debit card information and you later receive a new card on the same account (if for example, your previous card expired or was lost), you also authorise us to use information provided by your card issuer to update your account information in our records and to continue using the card or replacement card information. If you cancel this authorisation at any time, you must arrange an alternative method of payment.

9. Warranty

The Equipment will be covered by Peloton’s limited warranty (which can be located at www.onepeloton.co.uk/warranty) for the duration of your hire of the Equipment.

10. Maintenance of the Equipment
 10.1. Your use of the Equipment is at your risk at all times. You are responsible for maintaining the Equipment in accordance with the Equipment user manual and limited warranty.
 10.2. You may not alter, damage, or change the Equipment (except for the pedals, which you can choose to swap out provided that you reattach the original pedals if you elect to return the Equipment) and must return it to Peloton in good condition with only reasonable wear and tear.
 10.3. The Equipment will be considered to have unreasonable wear and therefore will not be considered in good condition, unless it is:
  10.3.1. free of adhesives, paint or cosmetic markings, cracks, dent, rust or other major damage;
  10.3.2. the screen powers on; and
  10.3.3. it is not subject to any other malfunction, failure or damage caused by misuse or mistreatment of the Equipment.
 10.4. Unreasonable wear of the Equipment may result in a charge when you return the Equipment.
 10.5. Damage to, loss or destruction of the Equipment does not release you from your payment and other performance obligations under this Agreement.

11. Safety warning
 11.1. You should consult a qualified medical professional before using the Equipment. Any information and/or advice provided with or in connection with your use of the Equipment is for entertainment and/or informational purposes only and is not intended to provide medical advice. If you have any concerns or questions about your health and/or whether you can use the Equipment safely, you should always consult with a qualified medical professional.
 11.2. Prior to using the Equipment, you must ensure that you have read, understood and are able to fully comply with all safety precautions and instructions in the applicable Equipment user manual or as affixed to the Equipment.
 11.3. You must not use the Equipment if you do not meet the age and/or height and/or weight requirements set out in the applicable Equipment user manual.
 11.4. You must only use the Equipment indoors. Children and pets must be kept away from the Equipment at all times.

12. Governing law and jurisdiction

This Agreement shall be governed and construed in accordance with the laws of England. Wherever you live, you can bring any claim against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in.

13. Other important legal terms
 13.1. Complete Agreement: This Agreement constitutes the entire agreement between you and Peloton. Your statutory rights are not affected by the terms of this Agreement.
 13.2. Assignment: You may not transfer your rights or your obligations under this Agreement, or the Membership Terms, without Peloton’s prior written consent. Peloton may transfer this Agreement or any of its rights or obligations under this Agreement. We’ll tell you in writing if this happens and we’ll make sure that the transfer doesn’t affect your rights or the service you receive under this Agreement.
 13.3. Severability: If any part of this Agreement is found to be invalid or unenforceable by any court or authority, that provision will be removed from this Agreement and the remaining provisions will continue to apply in full force and effect.
 13.4. Waiver: The failure by you or Peloton to exercise any right under this Agreement is not a waiver of your or our right to exercise that right or any other right in the future. We might not immediately chase you for not doing something you should do under these Membership Terms (for example, paying), or for doing something that you’re not allowed to do, but that doesn’t mean we can’t do it later.
 13.5. Notices: If we need to provide you with a notice, contract or other information, we may contact you through one or more of the following: by email (using the email you have provided to us), by calling the telephone number you’ve provided to us, including leaving a voice message, via a push notification to the Equipment, or posting a communication on the Peloton Website. You can provide us notice by emailing us at support@onepeloton.co.uk.

14. Complaints
 14.1. You can view our complaints handling process here.
 14.2. If you make a complaint to us and you are not satisfied with our response, you will have the right to refer the complaint to the Financial Ombudsman Service. You can write to them at Exchange Tower, London E14 9SR, or call 0800 023 4567, or send an email to complaint.info@financial-ombudsman.org.uk.

We will send you a completed copy of this Agreement by email for your records.

SCHEDULE

Cancellation Form

To: Peloton Interactive UK Limited, 1 Langley Street, London WC2H 9JG, support@onepeloton.co.uk

I/We* hereby give notice that I/we* cancel my/our* contract for the supply of the following service,

Hire of Peloton Bike+

Ordered on*/received on*,

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s),

Date

*Delete as appropriate.