You can always find these User Agreements on the Peloton Website.
Peloton Membership Terms
Last Updated: 23 May 2023
By purchasing or using a Peloton Membership, you agree to the following terms and conditions, which supplement and form a part of the Peloton Terms of Service. Capitalised terms not defined here have the meaning given to them in the Peloton Terms of Service.
Important: These Membership Terms include an agreement to acquire services for a term that will automatically renew. Please read the Membership Terms carefully for information about what you must do if you do not wish the term to automatically renew.
A “Member” is any individual who has a Peloton account for personal, non-commercial use, excluding individuals with a Peloton Free membership account. A “Membership Holder” is any Member who activates and pays the subscription fees for a Membership. A “Membership” is either a Peloton All-Access Membership, Guide Membership, or a Peloton App Membership, as defined below.
Membership Types and Billing Cycles
All-Access Membership. An “All Access Membership” may be purchased or received in connection with a Peloton-connected fitness product, such as the Peloton Bike, Bike+ or Tread (each, a “Peloton Product”). An All-Access Membership provides you and members of your household at one residential address (up to 20 user profiles) with full access to Peloton’s available classes, content, and features on one Peloton Product from each Peloton Product category (e.g., one All-Access Membership may be attached to a Peloton Bike, Tread and/or Guide at the same household, but not a Peloton Bike and a Peloton Bike+ at the same household) , plus access to all available classes, content and features on the Peloton Guide and Peloton App , for as long as the All-Access Membership remains active. All-Access Members will only have access to the features and content available on the respective Peloton Products that they are using (e.g., Peloton Lanebreak is currently only available for use on the Peloton Bike and Bike+).
Guide Membership. A “Guide Membership” provides you and members of your household at one residential address (up to 5 user profiles) with access to Peloton’s available classes, content, and features on the Peloton Guide, plus access to all available classes, content and features on the Peloton App, for as long as the Guide Membership remains active. A Guide Membership does not provide access to any classes, content, and features on any Peloton Product other than the Peloton Guide.
App Membership. An “App Membership” provides you (1 user profile) with access to available classes, content, and features on the Peloton App. An App Membership does not provide access to classes, content, and features on any Peloton Product or the Peloton Guide. An App Membership can be purchased from Peloton or via an app provider (e.g., Apple App Store or Google Play Store) where Peloton makes the App available. For more information on App Membership options offered by Peloton, visit https://www.onepeloton.co.uk/membership
Each of the Membership types is sold separately. As a Membership Holder you may possess one or more Memberships. We may impose restrictions on the number of streams that can occur simultaneously under a single Membership or the maximum number of users per Membership. The Membership Holder is responsible for all activities under their Membership.
Billing Cycles and Auto-Renewal.
Any monthly Membership recurs on a monthly basis until it is canceled in accordance with these Membership Terms. Billing occurs at the beginning of the Membership cycle and provides access for one month thereafter. By purchasing a Membership, you acknowledge that your Membership has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Membership by you or Peloton. 808 169 6469.
Any annual Membership shall automatically renew for an additional year on the anniversary of your annual subscription unless you cancel before that date. By purchasing an annual Membership, you acknowledge that your annual Membership has a recurring payment feature and you accept responsibility for all recurring payment obligations prior to cancellation of your annual Membership by you or Peloton.
To change or terminate your Membership, go to your Account Settings at https://www.onepeloton.co.uk/mymembership or contact Member Support at +44 808 169 6469.
Prepaid Periods. You may be given the opportunity to prepay for a period of one or more months of your monthly Membership. At the conclusion of a prepaid period, unless you cancel prior to renewal, and to the extent permitted by applicable law, your Membership will automatically renew monthly at the then-existing non-promotional price for your Membership.
Other Offers. Peloton may offer additional promotions or discounts related to Memberships from time to time. Please read the details of those offers carefully, as any additional terms presented during the signup process will form part of these Membership Terms. Unless specified in writing, all discount offers that require a payment (including, but not limited to, annual Peloton subscriptions) are, to the extent allowed by law, non-refundable. Any trial or other promotion must be used within the specified time frame of the trial or promotion. You may be required to have a valid payment method on file in order to initiate a trial; in this case, if you do not cancel before your trial period ends, your account will be converted to a paid Membership and your payment record on file will be charged in accordance with these Membership Terms.
Any individual who creates an account on the Peloton App but does not purchase a Membership and is not included under the account of a Membership Owner shall comply with Peloton’s Terms of Service and Community Guidelines as if they were a “Member” under such agreements and is subject to “Suspension/Termination by Peloton” below as if they were a “Member.”
Termination or Cancellation of Subscription
Cancellation of Membership. You have 14 days after purchasing your Membership to change your mind and receive a refund. If you access the Services, or stream content during this 14 day period, you will lose this right. In order to exercise this right, please contact Member Support at +44 808 169 6469 or email firstname.lastname@example.org to discuss your available refund options. You may also have additional rights at law to terminate this contract and receive a refund or other remedies. Where you have a legal right to terminate this contract, please notify us of your termination by contacting Member Support at +44 808 169 6469 or email email@example.com.
Otherwise, if you no longer wish to use the Services, you may cancel your Membership with us as described in the "Billing Cycles and Auto-Renewal" section. If you terminate your Membership, you may use your Membership until the end of the then-current period and your Membership will not be renewed after that period expires. However, you will not be eligible for a prorated refund of any portion of the Membership fee paid for the then-current Membership period, subject to specific cancellation and refund rights listed above.
Suspension/Termination by Peloton. Peloton may end the contract with you or suspend your account, and all or a portion of your Membership at any time by writing to you at the email address associated with your Membership if:
- your payment is overdue (provided that we will use reasonable efforts to notify you of the overdue payment before we terminate or suspend);
- you provide false or inaccurate information;
- you violate these Membership Terms, the Terms of Service or any other Peloton rules or agreements then in effect;
- you engage in conduct that is a violation of any applicable law or tariff (including, without limitation, copyright and intellectual property laws); or
- if you engage in conduct that is threatening, abusive or harassing to Peloton employees, agents, or other Peloton users, including, for example, making threats to physically harm or damage property.
In the event that Peloton determines, in its sole discretion, that your Membership is being accessed in a commercial setting or is for commercial use, Peloton reserves the right either (i) to terminate or suspend your Membership at any time by writing to you at the email address associated with your Membership; or (ii) to convert your Membership to a commercial subscription subject to the Peloton’s commercial terms & conditions (which are available on request). You understand and agree that conversion of a Membership to a commercial subscription may be subject to additional fees and requirements as provided to you by Peloton.
If we terminate or suspend your Membership or access to the Peloton App, your license to use any software or content provided in connection with the Membership or access to the Peloton App is also terminated or suspended (as applicable). If your Membership or access to the Peloton App is terminated, Peloton has the right to immediately delete all data, files, and other information stored in or for your account without further notice to you. You must pay all charges up to and including the date of termination. Should you wish to resume your Membership after any suspension, a restoration of service fee may apply. This fee is in addition to any unpaid charges and other fees that may be due.
Amount to be Charged. Membership Holders agree to pay the recurring fee specified when you purchased your Membership (plus any applicable taxes and other charges). If the recurring fee increases from the amount specified when you purchased your Membership we will provide you at least 30 days' written notice by email, on the Peloton Site and/or through the Peloton Service and, if required by applicable laws, seek your express consent to the change in price. All changes will be effective after the 30 day notice period, upon commencement of your next Billing Cycle. You can avoid these changes by cancelling your Membership at any time prior to the commencement of your next Billing Cycle in accordance with the Termination section of these Membership Terms. Any agreement you have with your payment provider governs your use of your specified payment method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle. Your failure to terminate and/or continued use of your Membership reaffirms that we are authorised to charge you for that Membership. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you.
Billing Authorisation. You may be asked to provide a payment method (such as a credit, charge or debit card number) that we accept in order to activate your Membership, along with other payment information. You represent and warrant that you have the legal right to use all payment method(s) that you provide. Your authorisations in this section also apply to our payment processors and any other companies acting as billing agents for us. You hereby authorise us to charge your specified payment method on a monthly or annual basis, as applicable, in line with your Billing Cycle, in advance, for your Membership(s) and/or to place a hold on your payment method with respect to any unpaid charges for your Membership(s). You authorise the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt, and you agree that these Membership Terms shall be accepted as authorisation to the issuer of the payment method to pay any amounts described herein, without requiring a signed receipt from you. You authorise us to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request and at any time the information you previously provided is no longer valid. You acknowledge and agree that neither Peloton, nor any Peloton agent, will have any liability whatsoever for any insufficient funds or other charges incurred by you due to attempts to charge, and/or place holds on, your specified payment method as contemplated by these Membership Terms. If you provide a debit card number instead of a credit card number, you authorise all charges described herein to be applied to such debit card unless and until you provide a credit card number.
Third-Party Payment Processors. You agree to pay us, through our payment processors or financing partners (as applicable), all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. You agree to make payment using the payment method you provide when you set up your account. We reserve the right to correct, or to instruct our payment processors or financing partners to correct, any errors or mistakes, even if payment has already been requested or received.
Financed Purchases. If you finance the purchase of your Membership, you agree to abide by the terms of the financing agreement with our financing partner governing your purchase, which will be provided to you separately. Peloton may treat your failure to abide by the terms of your financing agreement with our financing partner as a breach of these Membership Terms.
Bill Inquiries and Refunds. If you believe you have been billed in error for a Membership, please notify us by contacting Member Support at +44 808 169 6469 or emailing firstname.lastname@example.org.
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